Latest Program Upgrades: Click Here for details
If you have any query with a system, equipment, accessories or software purchased from EposSystems.Com, please contact our Customer Support team who will be pleased to assist you.
Services are available either by paid annual subscription or on an ad-hoc basis at our normal hourly rates. See the Support Options page for pricing.
As standard, all our new systems and software are supplied with a 1 YEAR LEVEL ONE SUPPORT SUBSCRIPTION, provided a Service Pack has been included with your purchase. The standard Level One service operates during office hours Monday-Friday (excluding Bank Holidays) by Telephone, Email / Online Ticket and Remote Access. Telephone Support is only available to callers who have undertaken a remote or on-site training session, otherwise please use the Online, Email or Remote Access services.
For hardware issues, all SAM4S equipment is covered by a 3 year manufacturers warranty. Panasonic and Bixolon equipment is covered by a 2 year manufacturers warranty. HP, 3M, CAS, Avery, Dibal equipment is covered by a 1 year manufacturers warranty. Honeywell and Toshiba equipment warranty duration depends on the model - please check the product profile page. Outside the warranty period or terms, equipment can be serviced on a payable (parts, labour & delivery) basis.
HAS YOUR STANDARD SUPPORT SUBSCRIPTION EXPIRED?
If your annual subscription for software
support has expired, please contact our Sales team
if you wish to arrange renewal. Prices start from
just £25 per month. You can also purchase support
services on an ad-hoc basis without a subscription.
DO YOU REQUIRE PRIORITY SUPPORT
SERVICES?
Enhanced support subscriptions for extended
hours support during evenings, weekends and bank holidays,
on-site call out and fixed response times are also
available for purchase - please see details of our
Support Services.
For new orders, the latest version of the software
will be automatically included in the package.
For existing installations, program upgrades are free
and can be downloaded and self-installed or we can
remote access and install for you, provided you have
a first year Service Pack or a subsequent year Support
Subscription in place.
If you do not have a current Support Subscription
and do not wish to subscribe, then program upgrades
can be purchased separately. Please contact us for
pricing and download instructions.
Where a feature that uses a 3rd party service or product is required (eg. credit card terminal, hotel management software, web ordering system etc) those items will need to be purchased separately from the provider.
| POS Software Program Name | Latest Version Details |
| SamTouch (part of Q5 & Q6 packages) |
SamTouch 2.0.937 released Feb 2022 including Covid-19 features to automatically calculate 50% discount with £10 per person cap for "Eat Out to Help Out" scheme for set days/times, and Contact Tracing log, and optional OrderPad table service app. Please contact us for Release Notes and to arrange download or remote access for installation. |
| ICR
TouchPoint |
TouchPoint 2020
version 72.00 released February 2020 Please use the online updater to download and install. |
| Wasp QuickStore | QuickStore Standard
version 3.34L |
| Sentinel
Touch (also known as Geller Touch) |
Sentinel Touch
version 8.6.188 Please contact us to arrange download or remote access for installation. Further new releases of Sentinel Touch stopped as of June 2017. Customers can opt to migrate to either SamTouch or CES Touch at a discounted price. |
| CES
Touch |
CES
Touch 10.0.065 released March 2022 Please contact us to arrange remote access for installation. |
Also see:
Staff Training Services
